I recently booked a flight with Jetstar from Kuala Lumpur down to Singapore for travel in July. The fare including taxes was a very reasonable MYR95 (about US$27) – can't complain about that.
Today I decided to go down a day earlier and went to check the fares on their website – still the same MYR95 – that's lucky I thought.
I retrieved my booking and changed the flight, but then up popped a change fee – of MYR110.
So if I want to change my flight to the previous day it will cost me MYR110. But if I just forget about the flight I had already booked and do a new booking for the previous day, it will only cost me MYR95.
What is the logic of that?
It's actually encouraging people to abandon existing bookings and buy a new ticket, which would mean I wouldn't turn up the following day and Jetstar would have an empty seat that they could have sold if they had made the change fee a more reasonable price – at least less than the cost of doing a new booking.
I thought budget airlines were supposed to be efficient inventory managers.